Patient safety
International care creates real opportunities, and real risks. The project should proceed only if continuity and patient safety can be designed properly.
In an emergency in Québec, call 911 or seek local emergency care.
- No patient should travel for treatment solely because of commercial pressure.
- Clinical eligibility must be determined by qualified healthcare professionals.
- International treatment requires an explicit plan for complications and continuity of care.
Pre-travel assessment
Clinical eligibility belongs to qualified professionals, not to the company.
Fitness to travel
An unstable patient, or someone recently operated without a favorable opinion, should not fly.
Medication reconciliation
The medication list, allergies, and anticoagulants must travel with the file, in a language the team understands.
Infection risk
Prevention protocols belong to the institution. We do not replace them.
Thrombosis risk
Long-haul travel and surgery add a risk that the treating physician and the Brazilian team must name before departure.
Post-operative travel
The return date is not a commercial argument. It depends on clinical advice and fitness to fly.
Return plan
Who reviews the patient, with which documents, and on what timeline: those questions come before treatment.
Complication plan
What to do at night, in Brazil and then in Québec, and who can be reached. Without that plan, the file should not move forward.
Access to records
The patient should be able to obtain a discharge record in a format usable by professionals in Québec.
Emergency contacts
Contacts for the treating team, the institution, and a person in Québec, recorded before departure.
Follow-up plan
Suggested follow-up is clinical information from the institution. It does not obligate the Québec physician.
Insurance questions
Private care abroad is generally not covered by the public plan. The patient checks coverage before committing. We do not sell insurance.
What could make this model fail
- Inadequate follow-up after return
- Poor hospital selection
- Excessive or opaque prices
- Insufficient patient education
- Weak privacy controls
- Complications after return without a clear plan
- Unclear responsibility
- Commercial pressure
- Inappropriate patient selection
Risk register
Post-operative complication after return to Québec
Probability: Medium · Impact: High
Written complication plan before departure. Structured discharge record. The Québec physician is never obligated to assume follow-up.
Treating institution + patient · In design
Patient not fit to fly
Probability: Medium · Impact: High
No travel without a fitness-to-travel assessment by a qualified professional. Postpone or cancel if the condition changes.
Clinical professionals · In design
Inadequate medical documentation
Probability: High · Impact: High
Minimum document list before transmission. No hospital review starts on an incomplete file.
Coordination + patient · In design
Communication breakdown between teams
Probability: Medium · Impact: High
Named channel, stated language, and physician-to-physician contact when both sides agree.
Coordination · Open
Inconsistent hospital quality
Probability: Medium · Impact: High
Written criteria before any discussion. No exclusivity. Exit if continuity expectations are not met.
Project leadership · In design
Privacy breach or record leak
Probability: Low · Impact: High
No real records in this prototype. Launch only after legal review, consent, encryption, and access logs.
Privacy lead · In design
Misleading advertising or outcome promises
Probability: Medium · Impact: High
No promises of timing, final price, or clinical outcome. Copy review before publication.
Leadership + legal counsel · Watch
The patient believes the company practices medicine
Probability: High · Impact: High
Repeated statement: no diagnosis, no treatment recommendation. Consent that separates coordination from clinical judgment.
Coordination · Watch
Travel disruption
Probability: Medium · Impact: Medium
Travel is booked by the patient or a licensed travel provider. Coordination does not sell tickets.
Patient / travel provider · Open
Currency fluctuations
Probability: High · Impact: Medium
Hospital estimates stay with the institution, in its currency, with a validity date.
Institution + patient · Watch
Hospital estimate differs from the final invoice
Probability: High · Impact: High
The patient pays the hospital directly. Any clinical or price revision comes from the institution, in writing.
Institution · Open
Québec follow-up unavailable on return
Probability: Medium · Impact: High
Continuity is discussed before treatment. If no return plan exists, the file should not proceed.
Patient + professionals · In design
Emergency before travel
Probability: Low · Impact: High
In Québec, call 911. The project does not redirect emergencies.
Local emergency services · Watch
The patient believes the company recommended surgery
Probability: Medium · Impact: High
The clinical proposal is issued by the institution. Our materials do not select a procedure.
Institution · Watch
Conflict of interest from hospital compensation
Probability: Medium · Impact: High
No per-surgery commission. Medical recommendations must never depend on our compensation.
Leadership + ethics · In design
Language misunderstanding
Probability: High · Impact: High
Administrative language support. Important clinical documents are translated by qualified people, not by a tool alone.
Coordination · Open
Missing implant or device documentation
Probability: Medium · Impact: High
The discharge package includes device identification, lot, and surgeon contact details.
Treating institution · In design